Return & Replacement Policy

Last Updated: 31-03-2026

At Vexen, we aim to provide quality products and a smooth shopping experience. Please read our return and replacement policy carefully.

1. Return Eligibility

We accept returns under the following conditions:

• The product is damaged, defective, or incorrect, OR
• The customer requests a return due to size issues or personal preference

Returns must be requested within 7 days of delivery.

2. Product Condition

To be eligible for a return:

• Item must be unused and unwashed
• All original tags and packaging must be intact

We reserve the right to reject returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

• Innerwear products
• Customized or made-to-order items

(Sale items are eligible for return unless stated otherwise)

4. Return Process

To initiate a return:

• Email us at contact@vexen.in
• Provide your Order ID and reason for return

Once approved, we will arrange a pickup from your location.

5. Return Shipping

• If the return is due to a defective or incorrect product, we will cover the return shipping cost
• For other reasons (size, preference), return shipping may be charged or adjusted

6. Replacement Policy

We currently provide replacement only (no direct refunds).

• Replacement is subject to product availability
• If the product is unavailable, store credit may be provided

7. Replacement Processing Time

• After the returned product is received and inspected,
• Replacement will be processed within 5–7 business days

8. Important Notes

• Vexen reserves the right to inspect returned items before approving replacement
• Returns requested after the allowed period may not be accepted
• In case of disputes, the decision of Vexen will be final

9. Contact Us

For any queries regarding returns or replacements:

📧 Email: contact@vexen.in